Your email service with The Messaging Company is modern, secure, and easy to use. If you ever need support, we offer multiple ways for you to find answers to your every question. If you can’t find what you need on our site, you can submit a support request online, email us directly, or give us a call at your convenience.
Did you know?
Your email account might not be transferred yet, even if you opted in some time ago. Our current round of email transfers started in late 2023 and are not expected to be completed until mid-2024.
Has my email account been transferred to The Messaging Company?
Please contact your current email provider for support, if your email account has not yet been transferred.
FAQ
Before your email account has been transferred to The Messaging Company, the fastest way to find answers to general questions is usually by visiting our Frequently Asked Questions (FAQ).
Online articles
After your email account has been transferred, most of your questions are usually answered by reading the articles in our online support centre.
Here are some quick links to the specific sections:
How-to videos (webmail)
Your new webmail is modern and intuitive. If you want to explore its various features, we invite you to watch our quick how-to videos. (Most of our videos are only 30-90 seconds.)
Our current explainer videos include:
- Emailing
- Attaching files
- Contacts
- Managing spam
- Folders
- Passwords
- Calendar
- Email forwarding
- Security
- Tasks
- Email signatures
We’ll also add more videos soon.
Submitting a support request online
If you cannot find the answers you need, please submit a support request online, and our support team will aim to respond soon.
Emailing us
If you prefer to email us, you can do so via support@themesssaging.co. Please email from the email address you registered with us (if possible).
Phoning us
Australia-based customers
If you prefer to speak to us, please call 07 3497 3566. Our friendly team is available to help from: 8am to 8pm (7 days) AEDT, excluding the following public holidays:
- New Year’s Day
- Australia Day
- Good Friday
- Easter Saturday
- Easter Sunday
- Easter Monday
- Anzac Day
- Christmas Day
- Boxing Day
All other customers
Your existing email provider will advise you on how to contact our support team.
Thank you
Thank you for trusting us to keep your messages and memories safe.